Last updated: 6 October 2026
WorkSmart4Life sells digital products: personalised card decks and ebooks, editions and Company Editions, moment packs and the Team Pack, and course seats. Because they are delivered electronically, and most are made with a person’s name on them, purchases are generally final. We still want every customer to be treated fairly, so here is exactly how we handle refunds. Card payments are processed by FlourishTalk, the name on your statement.
In short
If something has genuinely gone wrong (you were charged twice, charged in error, or you truly cannot get what you paid for), contact us and we will put it right. We cannot refund a personalised product once it has been made, or a course already worked through.
1. Courses
Courses are sold and delivered on FlourishIQ and follow the FlourishIQ refund policy:
- If you were charged in error or bought the same course twice, we refund the duplicate or wrong charge.
- If a fault on our side stops you getting into a course and we cannot fix it, we refund that purchase.
- Once a course has been substantially used or completed, it is no longer eligible for a refund.
2. Personalised decks and ebooks
- These are made to order with your name on them, so, like any personalised product, they cannot be returned once generated and delivered.
- If you were charged in error or bought the same item twice, or a fault on our side stops you downloading what you paid for and we cannot fix it, email us and we will refund it.
3. Editions and Company Editions
- Editions are personalised in the same way, and Company Editions are made with an organisation’s branding for its list of people. Once generated, they cannot be returned.
- Before generation, contact us and we will correct the order or refund it.
- If a fault on our side stops a copy being delivered and we cannot fix it, we refund that copy.
4. The Organisation Plan, moment packs, the Team Pack and group orders
- The Organisation Plan is priced per seat for 12 months. Seats not yet taken up (the person has not been enrolled) can be corrected, moved to another person or refunded; the price of the remaining seats follows the tier of the corrected count.
- Course seats that have not yet been taken up, and copies not yet generated, can be corrected or the unused part refunded.
- Seats already taken up, and decks or editions already generated, are treated like the individual purchases above.
5. Role tracks
A role track is three courses and an edition bought together. Each part follows the rule for its kind: the courses as in section 1, the edition as in section 3.
6. EFT payments
If you paid by EFT against an invoice, an approved refund is paid back by EFT to the account that paid, once the payer has confirmed the bank details to us in writing.
7. Card payments
Approved refunds on card payments are made through PayFast to the card that paid.
8. How to ask for a refund
Email support@flourishtalk.co.za with your name, the email you bought with, and a short note about what happened. Please write within 14 days of the charge so we can help quickly. Approved refunds are returned to your original payment method.
Privacy policy · Terms · Organisation agreement